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» Substitution Policy

All items shown are hand delivered by the local florist in the destination city and nothing is sent by the courier until and unless specified categorically. Hence the actual product that is delivered might not exactly be the same as shown on the website. Substitution policies are the guidelines which have been set to ensure that the order is delivered on time and is filled to the value. Utmost care is taken to maintain the style, using flowers of equal value.

To simplify this, the first priority is not to miss the occasion. The substitution policy is there to make sure that your flowers are delivered on the desired delivery date. In making substitutions, we take great care and consideration in replacing them with flowers that meet or exceed the expectations of both the sender and recipient.

The first and the foremost is that the order is filled to value. There is no compromise, neither on the quality nor on the quantity. If this is the case with the flower arrangement that you have selected and it contains the flowers that are not available in the delivery destination at the time of delivery then our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. We will also make every attempt to match the flower type. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.

Flowersgiftsindia.com will try to deliver flower arrangements as shown on the site, but at times it is practically not possible to replicate the same due to the nature of the flowers and seasonal constraints.

At times, alternate flowers are arranged due to regional or seasonal unavailability of those flowers selected by you. In the event of any such issue our experienced florist will ensure that the design/style and color scheme of the selected arrangement/bouquet/bunch remains intact and substitute the same with equal or higher value flowers.

Like if you have ordered an arrangement of lilies and carnations and if the lilies are not available at that particular time, we will substitute lilies with either Anthuriums or Birds of Paradise or whichever other flower is available and is of the same or higher value.

We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non availability of the desired product.

If you don't want any substitution in your order, please ask beforehand about the particular flowers that are available in the city where you want the order to be delivered so that there is no disappointment or confusion later on.

Additional items like Cakes, Chocolates, Sweets, Teddy-bears, Dry fruits may vary according to region and supply. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

In extremely warm weather conditions where there is a chance of a particular flavor of cake reaching the destination in a melted form; it may be substituted with other flavor so that the highest quality edibles are delivered to your recipient.

In cases where the message which is to be inscribed on the cake is long or the design of the cake is such that writing is not possible then it will be written on a separate card that will be attached with the cake.

Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. It shall be assumed that s/he has agreed to the delivery of the alternate product.

All products as depicted on this website (as may be varied from time to time) are subject to availability.

 
 
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