flowers gifts India
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» FAQ

When can I place the order?
You can place the order any time but for the same day deliveries the order must reach us by 3 PM Indian Standard Time.

Where all can you deliver the Flowers?
We can deliver same day to more than 100 Cities in India. Please see the list of the cities where we have the service in. If you cannot find the name of the city which is not listed above you can always mail us to check if our florist from the nearest city can deliver the order.

If I choose more than one item, will all the items get delivered together?
Yes, all the items are it be flowers, cake, chocolates if they are in one order will be delivered in together but if you want to send the different items at different timings then please place the order online separately one by one.

Can I send message along with the Items?
All Flowers will be accompanied by a free message card with your personalized message hand written on them in case there is no message then only the sender name will be written.

How will the message be sent along with the flowers?
Your personal message will be hand written by the florist in a small card that will accompany the flowers and is free of cost.

Will I get confirmation of the order if the payment is processed?
Yes, after the payment is processed you will get an email from us with the order details confirming the order.

How do I know that my order is delivered?
You will get an email from us after the delivery with the name of the receiver (if the signature is illegible).

Can I have an order delivered on a Sunday or a Holiday?
Yes at www.flowersgiftsindia.com can deliver your order on Saturdays and also on Holidays. However there may be some exceptions to this because of Strike, Flood or any natural disaster when we are not able to deliver the order.

Does flowersgiftsindia.com deliver internationally?
No, at present we have delivery service only in India.

Can I order over the phone?
No at present we do not offer this facility. You can order online only.

What do I do if I forgot my member password?
Click on login, and on the login screen click on the link. You will be prompted for your email id. Your login information will be sent on this email id.

Can the delivery date be guaranteed?
Yes, We FlowersGiftsIndia.com guarantee the date of delivery. The delivery boys are also authorized to deliver the flowers to a neighbor or security guard if the recipient cannot be reached.

What if I need to make a change to my order or make a cancellation?
If there is a change or you wish to cancel your order, you need to contact us as soon as possible. We will be happy to accommodate request when possible.

Can deliveries be made to business addresses or hospitals?
flowersgiftsindia.com can deliver to every known and documented address in listed cities, where we have our service. Please be aware that certain hospitals do not accept flowers, please confirm this and if doubtful you can give us the residential address also.

Can I send flowers anonymously?
Yes, you can, during the order process, you can choose to have the flowers sent anonymously by giving us the instructions at the Order form.

When will my order arrive?
While placing your order, you will be asked to request a delivery date. We offer same day delivery if the order is placed by 2:00 pm (IST). To check the status of an order, send us an email at contact@flowersgiftsindia.com or track your order from our website www.flowersgiftsindia.com.

Is my information safe?
In this age of electronic data being transferred over the internet, privacy has become a major issue. We at www.flowersgiftsindia.com have adopted a policy so that our customers may enjoy the ability to shop with the knowledge that their information is secure and, perhaps more importantly, kept confidential and private. Our customers are very important to us, and as such we attempt to protect all information entrusted to us. We do not and will never divulge information about any customer to anyone unless required to do so by a law enforcement agency.

Is it safe to use my credit card online?
We do not process the payments at www.flowersgiftsindia.com for the purchases you make. After you have completed your order form and previewed your order you will be redirected to the Secure Payment gateway.
Where your personal information (credit card details) will be encrypted and stored with the payment gateway company using SSL(secure socket layer technology). Your credit card details will also not be transferred to www.flowersgiftsindia.com. We also do not rent or sell information we receive regarding your orders.

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

What are the payment methods available?
You can make the payment through any of the leading credit cards i.e. Visa, Master Card, Diners Club Card. You can Also pay through Indian Debit Card and Online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, ICICI Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust Bank, UTI Bank & Citi Bank.

Where all can the delivery be made?
The delivery is possible in all major towns and cities of India, for a detailed list click here.

What if my order is not delivered on the desired day?
In rare cases like these, full amount will be refunded. Read our Terms and Conditions for more information.

What do I do if I forgot my member password?
Click on login, and on the login screen click on the link. You will be prompted for your email id. Your login information will be sent on this email id.

 
 
Order placed before 3PM (IST) can be delivered same day!!
 
 
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